Shipping policy

Thank you for supporting MANU TE KAUA PETERS. As a dedicated New Zealand online apparel retailer, we adhere to standardized order processing and logistics management protocols. Our core goal is to ensure all clothing products are strictly inspected, securely packaged, and delivered to customers in intact condition and within regular logistics cycles. The following shipping policy applies to all orders placed through our official online store.

1. Order Processing Time

Following successful order confirmation and payment verification, our team will complete product sorting, quality inspection and packaging procedures within 1–3 business days. Processing operations are only conducted on working days, excluding weekends and official public holidays across New Zealand.
Order processing cycles may be moderately prolonged during major promotional activities, seasonal order surges and peak shopping periods. We will actively notify customers via email once unexpected lengthy delays occur, keeping all order progress fully transparent.

2. Shipping Rates and Delivery Estimates

All logistics shipping fees for apparel orders are calculated based on package volume, gross weight and delivery destination. The final shipping cost will be automatically computed and clearly displayed on the checkout page before order payment is finalized. Our store does not provide free shipping, discounted shipping or any logistics-related preferential benefits.
The unified estimated delivery time for all standard shipments is 15 business days. All stated delivery durations are approximate values and cannot be fully guaranteed. Actual delivery schedules may be affected by logistics carrier operational adjustments, customs clearance auditing, adverse weather conditions, regional logistics limitations and holiday arrangements, subject to real-world logistics situations.

3. Shipment Confirmation and Order Tracking

Once your clothing order is dispatched from our warehouse and picked up by the logistics carrier, you will receive an official shipment confirmation email containing your unique tracking number and logistics service provider details.
Please note that logistics tracking data will not be instantly updated after dispatch. Tracking status and complete transit records will be fully activated and available for customer inquiry within 24 to 72 hours after the carrier completes system scanning and registration.

4. Incorrect Address Disclaimer

Customers are required to submit accurate, detailed and complete recipient information including shipping address, valid contact number and recipient name during checkout. Please double-check all details to prevent delivery errors and package return issues.
MANU TE KAUA PETERS shall not assume any responsibility for misdelivery, package loss or failed delivery caused by incorrect, incomplete or invalid recipient information provided by customers. Any package returned due to address mistakes will incur return and reshipping fees, which shall be borne solely by the customer.

5. Lost or Damaged Packages

If your apparel package is unaccounted for, stranded or confirmed lost during transit, please submit a formal inquiry to our customer service team within 3 calendar days of your scheduled estimated delivery date with your valid order number.
If your clothing items arrive with packaging damage, fabric tearing, staining or other transit-induced defects, you must contact our support team within 24 hours of package receipt. Clear photographic evidence of the outer packaging and damaged merchandise is required for case verification. Our team will conduct a comprehensive review and deliver practical resolution solutions promptly.

6. Apparel Care and Usage Notice

Every clothing item sold in our store is equipped with a professional fabric care label and detailed usage guidelines. Customers are advised to follow official instructions for daily wearing, washing, drying, ironing and storage to preserve the fabric texture, color fastness and overall appearance of the apparel.
We exclude liability for garment damage, shrinkage, color fading, deformation and structural wear caused by unauthorized alteration, improper cleaning methods, high-temperature treatment, artificial damage or any non-standard usage that violates product care specifications.

7. International Shipping and Customs Notice

Cross-border international apparel shipments may be subject to import duties, value-added taxes and official inspection fees in accordance with the trade policies and regulatory standards of the destination country or region.
All customs charges and import-related fees are independent of product prices and standard shipping costs, and are the exclusive responsibility of the customer. These fees are not included in any order settlement. Customers must comply with local import regulations and independently complete all customs clearance procedures and fee payments.

8. Contact Information

For any questions, consultations or feedback regarding our shipping policy, order processing and logistics delivery services, please connect with us through the official contact channels listed below:
Trade Name: MANU TE KAUA PETERS
Phone Number: +64 28 516 5465
Email: contact@gaussquell.shop
Physical Address: 6 Tapuaeotu Way, Tauranga, BOP 3112, New Zealand